Cancellation/Refund Policy
Last Updated: April 17, 2026
Cancellation Policy:
To avoid a cancellation fee, please notify us at least 24 hours in advance if you need to reschedule a service.
Confidentiality
We are committed to protecting the confidentiality of our clients. No personal information about our clients or their families will be disclosed without their consent.
Liability:
Origin DNA Testing disclaims all responsibility for any form of injury, loss, or damage— whether to persons or property—that may arise from or be connected to your use of our website or any services we provide. By accessing or utilizing our services, you acknowledge and agree to release, waive, and hold harmless Origin DNA Testing and its affiliated entities from any claims, demands, or legal actions of any kind, including those based on alleged negligence, that may result from your use of our website or services.
To the maximum extent permitted by law, any liability attributed to Origin DNA Testing shall be limited solely to the amount you paid for the specific service in question. No additional or expanded damages may be sought or recovered.
All legal disputes, claims, or proceedings involving Origin DNA Testing must adhere strictly to the limitations, conditions, and liability provisions set forth in this document and may proceed only within those boundaries.
Disclaimer:
The information on our website is provided “as is” without any warranties or guarantees regarding its accuracy or completeness. We reserve the right to modify or update website content at any time without prior notice.
Governing Law:
These terms and conditions are governed by the laws of the State of Connecticut and will be interpreted in accordance with those laws.
Changes to Terms and Conditions:
We reserve the right to change these terms and conditions at any time without prior notice. Continued use of our website and services constitutes your acceptance of any changes.
Refund Policy:
At Origin DNA Testing, we are committed to maintaining transparent and equitable refund practices. Please review the following terms governing all refund requests:
No Refunds After Sample Collection — Once DNA samples have been collected, all payments become non-refundable.
Sample Recollection Requirements — If a recollection is necessary and the participant declines or is unable to provide a new sample, no refund will be issued. The appointment may be rescheduled, but payment will not be returned.
Testing Timeframes — Estimated completion times are provided at the time of service. While results may be available sooner, delays can occur. After laboratory processing has begun, refunds are not permitted under any circumstances.
Discretionary Refunds — Any refund issued is at the sole discretion of Origin DNA Testing and may be subject to administrative or handling fees. All deposits and partial payments are strictly non-refundable.
If you have any questions or need further clarification, please contact us below:
